Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you create an account, purchase a service, or contact our support team, we may collect:

• Full name and email address
• Billing address and payment information (processed securely via our payment processors)
• Username and password (stored in encrypted form)
• Support ticket content and communications
• Any other information you choose to provide

1.2 Information Collected Automatically

When you access our website or services, we automatically collect:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited and time spent on each page
• Referring URL and exit pages
• Server resource usage related to your hosting plan

2. How We Use Your Information

We use the information we collect to:

• Provision, manage, and maintain your hosting services
• Process payments and prevent fraudulent transactions
• Respond to support requests and communicate service updates
• Send billing invoices, renewal reminders, and critical service notices
• Monitor and improve the performance and security of our infrastructure
• Comply with legal obligations and enforce our Terms of Service
• Send promotional communications (only with your consent, which you may withdraw at any time)

3. Cookies Policy

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies we use include:

• Essential cookies: Required for core website functionality, such as maintaining your login session and cart state in the billing portal.
• Analytics cookies: Help us understand how visitors interact with our website so we can improve the experience.
• Preference cookies: Remember your settings and preferences across visits.

You may disable non-essential cookies in your browser settings. Note that disabling cookies may affect certain features of our website.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data with:

• Payment processors: To securely handle billing transactions.
• Infrastructure partners: Datacenter operators who host our servers, bound by strict data processing agreements.
• Legal authorities: When required by law, court order, or to protect against fraud and abuse.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account termination, we retain billing records for 7 years as required for financial compliance. Server data is deleted within 7 days of service cancellation unless you request earlier deletion.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a portable, machine-readable format.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at support@xyle.host.

7. Data Security

We implement industry-standard security measures including TLS/SSL encryption for data in transit, encrypted password storage, access controls, and regular security audits. However, no transmission over the internet is 100% secure, and we encourage you to use strong, unique passwords for your account.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of our services after the effective date constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: